Privacy Policy | Arina Official - Secure Data Protection PH

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity, payment, and technical data required for account operation.
Why we collect it: To verify your age, process transactions, and prevent fraud.
Who sees it: Only our internal team and essential service partners (e.g., payment providers).
Retention: Kept for the duration of your account and as required by Philippine law.
Your Control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

Welcome to Arina. This Privacy Policy describes how we handle your personal information when you use our services. This policy applies exclusively to users residing in the Philippines.

Our commitment is to maintain the confidentiality and security of your data. Please note that this policy does not extend to third-party websites or external links that you may visit after leaving our platform; those sites are governed by their own respective privacy terms.

2. Personal Information We Collect

We only collect data that is necessary to provide a secure and functional gaming experience. This information is grouped as follows:

Account & Identity

Basic registration details used to establish your identity and maintain your unique account profile.

Verification Documents

Identification provided during KYC processes to confirm your legal age and residency in the Philippines.

Payment Data

Transaction details required to process deposits and withdrawals securely via our payment partners.

Gaming Activity

Records of your bets, wins, losses, and game preferences to ensure fair play and personalized service.

Technical Data

IP addresses, browser types, and device identifiers to optimize performance and detect suspicious access.

Communications

Records of your interactions with our support team to resolve issues and improve our services.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: When you register, update your profile, or contact our support.
Automatically: Through cookies and similar technologies when you interact with our website or app.
Partner Providers: From verification and payment service providers who assist us in validating account details.

4. Why We Use Data

Your data is processed for specific, legitimate purposes:

Account Management: To maintain your profile and provide access to our games.
Financial Transactions: To facilitate seamless deposits and withdrawals.
Compliance: To verify that you are of legal gaming age and to prevent multi-accounting.
Security: To detect and prevent fraud, money laundering, and other illegal activities.
Optimization: To personalize the content you see and improve site functionality.
Legal Obligations: To satisfy regulatory requirements applicable to gambling operators in the Philippines.
Marketing: To send you promotions and bonuses, provided you have given explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information with:

Essential Service Providers: Partner payment processors, identity verification services, and technical infrastructure providers.
Legal Authorities: When required by applicable law or to respond to valid legal requests from regulatory bodies.

6. How We Protect Data

We implement rigorous safeguards to keep your information secure:

Encryption: We use industry-standard encryption for data in transit to prevent unauthorized interception.
Access Control: Internal access to personal data is strictly limited to employees who require it for their specific job functions.
Payment Isolation: Financial data is handled through secure, isolated channels provided by professional payment processors.
Continuous Monitoring: We monitor our systems for potential vulnerabilities to ensure proactive protection.

7. Cookies and Tracking

We use cookies to enhance your browsing experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

You have several rights regarding your personal data, which you can exercise by contacting our support team through the channels available on this site:

Access and Correction: Request a copy of your data or ask us to fix inaccuracies.
Deletion: Request the erasure of your personal information.
Portability: Request that your data be transferred to another service.
Objection: Object to specific processing activities or withdraw your consent for marketing.

Note: Even after an account is closed, we are legally required to retain certain data (such as transaction history) to comply with anti-money laundering and gambling regulations in the Philippines.

9. How Long We Retain Data

We store your personal information for as long as your account remains active. Once an account is closed, we retain the necessary data for a period defined by the applicable laws of the Philippines to ensure legal and regulatory compliance.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, we will take immediate action to close the account and delete the associated data.

Parents or guardians who believe a minor is using our platform can report the account via our support page.

11. Cross-Border Transfers

To provide our services, some of our technical and service providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data and maintain a level of security consistent with this policy.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to check the "Last Updated" date at the top of this page to stay informed of any changes.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team. You can find all available communication channels on our Support Page.